Aide bittrex



  • Salut les gars .

    Mon compte bittrex est en attente depuis 15j ce matin je reçois ça mais je comprend pas bien l anglais. Et je voudrais pas faire d erreurs.
    Quelqu’ un pourrait me dire quoi faire ?

    Voici ce que j ai reçu :

    Due to an unprecedented amount of growth in a relatively short amount of time we’re experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.

    You are receiving this update as we’ve identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.

    ** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com/agent/tickets/… **

    If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.

    We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand


  • Modérateur

    Salut @rakrak,

    La seule chose importante dans ton mail est que si tu n’as pas reçu de réponse au ticket que tu as ouvert, que tu réponde à ce mail pour qu’ils le sachent.

    En fait ce qu’ils disent c’est qu’il y a trop d’inscriptions chez eux et qu’ils n’arrivent pas à suivre. Donc ils s’excusent pour la lenteur.


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